Resident Services Coordinator

Job Objective/ Summary: Provides critical support to the Community Life Department and Community Life Director by providing leadership and back up to the resident services help desk and the welcome desk, assisting with the recruiting and on-boarding of organization-wide interns and volunteers, providing basic support as necessary to resident committees and resident services programs (including the Marketplace), coordinating resident activities with the therapeutic recreation coordinator and resident committees, supporting new resident welcome and orientation activities, and collaborating with social and health services to ensure integration of services for independent and transitioning residents.

Essential Functions:

  • With support from the Community Life Director, ensures that customer service at the resident services help desk and welcome desk is provided consistently and in a manner that upholds the values of Friendsview Retirement Community.
  • Provides back up support to the resident services help desk and welcome desk as needed, and meets with residents regarding issues that may be more involved or complex than can be handled at the resident services help desk. Directs inquiries or issues to the relevant person, as applicable, and ensures follow up.
  • Guides the daily work of the resident services help desk and welcome desk, ensuring that projects and tasks are completed in a timely manner, and that staff are responsive to resident, marketing and administrative needs. May direct work flow so that staff are kept busy during the normal ebbs and flows of customer service demands.
  • Manages scheduling for the resident services help desk and welcome desk, ensuring that there is adequate staffing for both desks.
  • Participates in interdepartmental team meetings to determine intern and student or community volunteer opportunities necessary to serve all Friendsview residents.
  • Supports the Community Life Director and other departments in recruiting interns and volunteers for Friendsview Retirement Community.
  • Provides a consistent on-boarding program for interns and volunteers that includes drug screens, criminal background checks set up for Relias training and ensures they receive basic training (dementia, fire safety, etc.). Ensures that interns and volunteers have completed the on-boarding process before they begin providing services in their assigned areas.
  • Follows up with interns and volunteers to ensure they are supported in their time at Friendsview. Reports any issues to the appropriate supervisor.
  • Provides basic administrative support to designated resident committees, allowing the committees to manage most of their work independently. Works with Community Life Director to ensure consistency between committee work and Friendsview’s administrative work.
  • Supports the Marketplace program, as necessary.
  • Provides limited support to resident committees for activities and special events, i.e. providing guidance on scheduling events, and working with dining services and facility services, etc.
  • Provides audio visual support as needed.
  • Supports resident volunteers by creating a monthly volunteer schedule.
  • Collaborates with the therapeutic recreation program coordinator in developing and carrying out activities that benefit and are of interest to all residents at Friendsview. Considers inclusion and accessibility for residents currently living in health services areas.
  • As required, supports new resident welcome and orientation activities.
  • Participates as a member of a cross-departmental team (community life, health services, social services, and dining services) that ensures the integration of relevant services for independent and transitioning residents.
  • Manages ongoing community-wide internal communications (flyers, calendars, information boards, etc.) and occasional external promotion of events that involve the larger community.
  • Supports the Community Life Director as necessary.

 

Qualifications and Job Requirements:

  • Job Education, Licenses/Certifications, Knowledge & Experience:
  • Relevant abilities, skills, training equivalent to intermediate level professional position, or a four-year degree and 2—3 years of work experience, or advanced degree with one year or less work experience.
  • At least one year of supervisory experience.
  • Two years of experience in a long-term facility or related field preferred.

 Additional Skills & Abilities:

  • Must demonstrate qualities of a team player who helps those served grow as persons, become wiser, freer and more autonomous; and still provides a systematic, data-oriented perspective to business decisions.
  • Must be able to interact with residents with warmth and appreciation of the elderly.
  • Must have strong organizational skills, able to work independently with consistent follow through.
  • Must be flexible and a positive team player.
  • Must be able to handle competing demands with a high level of professionalism.
  • Must have an acceptable level computer skills in Microsoft Excel, Word, and other software programs.
  • Must have excellent verbal and written communication skills. Must be able to read and comprehend English, and compose documents written in English. Must be able to compose and distribute professional documents (including flyers, posters, etc.).
  • Must be able to work a flexible schedule, to include occasional weekend and after-hour events, trainings, etc.

Requirements:

  • Must successfully pass the Department of Human Services (DHS) criminal background check and, if applicable, fingerprinting.
  • Must be able to pass a pre-employment drug screen.
  • Must be able to pass the pre-employment reference checks.
  • Must be able to provide the official grade transcripts of the education level provided on the employment application.
  • Must be able to provide a copy of his/her own social security card for W-4 documentation.
  • Must be able to provide applicable documentation(s) for I-9 in order to establish identity and authorization to work in the US.
  • Must have valid driver’s license, personal automobile liability insurance, and acceptable driving record.

Physical Requirements and Working Conditions:

  • Must be able to sit at a desk, computing at a computer screen, for up to two hours at a time, on a regular basis.
  • Must be able to lift up to 15 pounds on an occasional basis.
  • Must be able to move through the facility and grounds regularly.

Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.

This is a full-time, benefited position.

Apply Online

Or Download Printed Application:

PLEASE PRINT CLEARLY. Incomplete or illegible applications will not be processed.

Return Printed Applications To:

Friendsview Human Resources
Attn: Colleen Aguilar
1301 Fulton Street
Newberg, Oregon 97132